Where can I find my Packlink invoices?

It depends on which Packlink product you use. Packlink PRO invoices live at pro.packlink.com under Shipments then Invoices, and they aggregate every carrier you shipped through that period into one consolidated PDF. Consumer Packlink invoices live at packlink.com inside the account area under My account then Invoices. The two dashboards are not linked, even when you sign in with the same email, so if an invoice is missing in one place it is probably in the other.

Does Packlink invoice me for the carrier, or is the carrier the one that bills me?

Packlink is the legal seller on every invoice. The PDF is issued by Packlink Shipping S.L. in Madrid, Spain, regardless of which carrier (DHL, UPS, GLS, Correos, Seur, and others) physically handled the parcel. Your contract is with Packlink as the reseller. DHL or UPS will not send you an invoice for a shipment you booked through Packlink, and you should not expect one. That is the whole point of using Packlink as an aggregator.

What is the difference between Packlink and Packlink PRO?

Packlink (packlink.com) is the consumer product for individual senders, hobbyists, and marketplace sellers shipping occasional parcels. Packlink PRO (pro.packlink.com) is the business product with consolidated invoicing, on-account terms, multi-user dashboards, and direct marketplace or store integrations for ecommerce operators. The two share a brand and a parent company but behave as separate products, with separate logins, separate invoice trails, and separate billing profiles. If you are running a real ecommerce business, you want PRO.

How does Packlink handle VAT for EU and non-EU sellers?

Because Packlink Shipping S.L. is incorporated in Spain, VAT follows Spanish and EU rules. Spanish business customers get charged Spanish VAT (currently 21 percent) on the invoice. EU business customers from another member state with a valid VAT number entered in their Packlink account typically receive a reverse-charge invoice, meaning zero VAT on the PDF and a note that the customer self-accounts in their own country. Non-EU business customers (UK, US, and others) generally receive a VAT-exempt invoice under the export rules for services. Check that the treatment on your actual PDF matches where your business is registered, because a missing or wrong VAT ID in the Packlink profile will cause Spanish VAT to be charged by default.

Can I bulk download all my Packlink PRO invoices?

Within Packlink PRO, you can multi-select invoices in the Invoices tab and download them, and you can also export the full shipment log as a CSV for reconciliation. There is no cross-product bulk download that pulls in consumer Packlink invoices at the same time. Volume shippers who also used the consumer site at some point tend to maintain two separate archives, which is exactly where an automated capture tool such as Inbox Ledger earns its keep, because it does not care which product the billing email came from.

How do I add my VAT number to Packlink invoices?

In Packlink PRO, open the account or company profile and add the VAT or tax ID and the full legal billing address. Future invoices will include it, and if you are an EU business outside Spain the reverse-charge treatment will kick in from the next invoice onward. In the consumer Packlink site, the VAT field lives under billing details in the account area. Past invoices cannot be rewritten, but Packlink support can reissue recent ones within the current tax year if the VAT ID was genuinely missing when the invoice was cut.

Why does one Packlink PRO invoice cover so many different carriers?

Packlink acts as a freight reseller and an aggregator. You book a shipment through the Packlink PRO dashboard, Packlink routes it to whichever carrier fits the service level and the destination (DHL, UPS, GLS, Correos, Seur, and others), and Packlink bills you on one consolidated invoice at the end of the period. From a bookkeeping standpoint you only see one vendor, Packlink Shipping S.L., which simplifies accounts payable but hides per-carrier cost unless you pull the shipment-level export next to the PDF.

Does Packlink send invoices by email automatically?

Yes. New invoices are emailed to the billing contact on the account when they are generated, both on Packlink PRO and on the consumer site. Make sure the billing email points at your accounts-payable inbox rather than at whoever originally set up the Packlink account, because staff turnover is a common reason Packlink invoices stop reaching the finance team. You can also add a secondary billing contact on Packlink PRO so that more than one person receives the PDF when it is issued.

I shipped with Packlink through my Shopify or WooCommerce store. Who bills me?

Packlink, not the marketplace or the store platform. When you integrate Shopify, WooCommerce, Etsy, Amazon, or eBay with Packlink PRO, the marketplace passes the order and the shipping charge through to Packlink. The shipping label is printed against your Packlink account, and the billing is reconciled against your Packlink wallet or on-account terms. The invoice you receive is a Packlink PDF, issued by Packlink Shipping S.L., not a Shopify or WooCommerce invoice. Keep that distinction straight in your bookkeeping or you will mis-categorize the cost.

What happens if a Packlink shipment is lost or damaged and I get a refund?

Packlink issues a credit note (abono in the Spanish-language export) rather than editing the original invoice. The credit note is a separate PDF, linked back to the invoice it relates to, and it reduces the total payable for that billing period. For your books, file the credit note next to the original invoice so the net cost reconciles. If you only import the invoice and miss the credit note, you will overstate your shipping spend for that period and understate your protected or insured recoveries.

How long does Packlink keep old invoices in the portal?

Packlink PRO retains invoice history as long as the account is active, and in practice you can usually pull invoices going back several years through the Invoices tab. The consumer Packlink site is less generous and tends to show a more limited rolling window. Either way, treat the Packlink dashboard as a working archive rather than a long-term legal record. Download finalized PDFs and store them in your own accounting system, because most tax authorities require multi-year retention that exceeds any single platform guarantee.

My Packlink invoice total does not match what I expected from the rate card. Why?

The rate you see at booking is the baseline rate. The final invoice line can differ because of dimensional weight recalculation at the carrier hub, fuel surcharges, remote-area fees, oversize handling, residential delivery fees, or customs processing on international parcels. Packlink passes these carrier-level charges through as line items on the consolidated invoice rather than hiding them, which is good for transparency but bad for anyone who budgeted against the headline rate. The shipment-level export is where you see exactly which parcel and which carrier generated each adjustment.

How to get Packlink invoices

Step-by-step guide to downloading your Packlink billing documents.

Last verified: 2026-04-24

Step-by-step: download invoices from Packlink

1
Work out which Packlink product you actually use
Packlink sells shipping under two very different products, and each has its own login and its own invoice trail. The consumer Packlink site at packlink.com is for occasional senders and marketplace sellers who top up on demand and pay per shipment. Packlink PRO at pro.packlink.com is the business product for ecommerce operators who ship in volume, connect their marketplace or store, and settle on account. The email you use to sign up may be the same, but the dashboards are not linked. Before you search for an invoice, check the sender line on the original confirmation email. "Packlink Shipping S.L." plus a PRO reference means the PRO dashboard. A consumer order number means packlink.com.
2
Sign in to Packlink PRO and open Invoices
For Packlink PRO, go to pro.packlink.com and sign in with your business account. In the left-hand navigation, open Shipments, then Invoices. The tab lists every invoice the account has generated, with the invoice number, issue date, period covered, and total. Packlink PRO invoices are consolidated across carriers, so one PDF typically covers all the shipments you sent through DHL, UPS, GLS, Correos, Seur, and any other carrier you used that period. The billing cycle is tied to how you top up (prepaid wallet) or how your on-account terms are set up with Packlink.
3
Use the packlink.com account area for consumer shipments
If you ship through the consumer site, sign in at packlink.com and open the user menu in the top-right, then go to My account, then Invoices or Billing history depending on your country. Consumer invoices are issued per top-up or per shipment, depending on your payment method. They are smaller and more numerous than PRO invoices, which is why volume shippers graduate to PRO in the first place. The consumer dashboard does not show PRO invoices, and PRO does not show consumer invoices, even when the email is identical.
4
Filter the period and download the PDFs
In either dashboard, filter the invoice list by date range to cover the period your accountant needs (typically monthly or quarterly). Click each invoice to open the PDF. Every Packlink invoice is issued by Packlink Shipping S.L. (Madrid, Spain) as the legal seller, regardless of which carrier physically moved the parcel. Packlink acts as the freight reseller, so your contractual counterparty is Packlink, not DHL or UPS or GLS. Download each PDF and, if you rebill clients, pull the accompanying shipment report (CSV) so you can match carrier-level costs back to individual orders.
5
File the invoice with the carrier breakdown next to it
Rename each PDF with a consistent pattern such as date-packlink-amount and drop it in the folder your accountant expects. Because a single Packlink PRO invoice aggregates multiple carriers, keep the shipment-level CSV or the PRO dashboard export alongside it. Without that breakdown, your books will show one line from Packlink Shipping S.L. and no visibility into which carrier or which destination generated the cost. That matters later when you price-check Packlink against going direct with DHL or UPS, or when a client asks why their rebill charge moved.

About Packlink billing

Packlink is not a carrier. It is a reseller that sits between you and the carrier network (DHL, UPS, GLS, Correos, Seur, and others), and it invoices you as one vendor for everything you shipped that period. That is great for accounts payable, because one PDF replaces five. It is less great the first time your accountant asks "which carrier was that 412 euro line?" and the invoice does not say.

Add the split between the consumer site at packlink.com and Packlink PRO at pro.packlink.com, the Spanish VAT treatment that shifts depending on where your business is registered, and the fact that the two products do not share an invoice history, and a quiet-looking Packlink account can produce more bookkeeping surface area than a carrier relationship.

Every Packlink invoice, regardless of carrier, is issued by Packlink Shipping S.L. in Madrid. So the VAT rules are Spanish, not the rules of the country where your parcel landed. EU business customers outside Spain with a valid VAT ID should see a reverse-charge invoice. Non-EU customers should see a VAT-exempt export invoice. If Spanish VAT is being charged when it should not be, the VAT number in your Packlink profile is almost certainly missing or wrong.

About Packlink

Packlink Shipping S.L. is a Madrid-headquartered logistics platform founded in 2012 and now part of Auctane (the same group behind ShipStation and Shippo). It aggregates rates from DHL, UPS, GLS, Correos, Seur, and other European and international carriers into a single booking and billing layer. The consumer product at packlink.com serves occasional senders and marketplace sellers. Packlink PRO at pro.packlink.com serves ecommerce businesses with consolidated invoicing, on-account terms, direct integrations with Shopify, WooCommerce, Amazon, eBay, and Etsy, and multi-user dashboards. Both products bill through the same Spanish legal entity, so the seller name on every invoice is Packlink Shipping S.L. no matter which downstream carrier physically moved the parcel.

Manual vs automated

Manual

Sign in to Packlink PRO and the consumer site separately
Open Invoices in each dashboard
Download each consolidated PDF
Export the shipment-level CSV per period
Reconcile carrier-level costs by hand
Forward everything to your accountant

Automated with Inbox Ledger

Forward Packlink billing emails to your Inbox Ledger address
Consolidated invoices and credit notes extracted automatically
Export to Drive, Sheets, or your accounting system

Why people stop doing this by hand

One consumer account, a few parcels a month: the Packlink dashboard is fine. The pain starts the moment the business crosses into Packlink PRO, or the moment you realise the consumer history and the PRO history are two separate archives that need to be reconciled together at the end of the quarter.

Packlink PRO invoices are consolidated across carriers, which is a feature, not a bug. The flip side is that the invoice line reads "Packlink Shipping S.L." with a euro total and nothing else. The carrier-level breakdown (which parcel went DHL, which went GLS, which surcharge applied to which destination) lives in the shipment export, not on the PDF. For a small seller that is annoying but manageable. For an ecommerce operation rebilling shipping to clients, or comparing Packlink against a direct carrier contract, the export has to live right next to the PDF or the numbers stop tying out.

VAT makes it worse. Spanish VAT is the default. Reverse-charge only kicks in if the EU VAT number on your profile is valid and correctly entered. Non-EU sellers only get the export exemption if the address on file is recognised as non-EU. Any gap between the profile and reality, and you pay Spanish VAT on something you should not. That kind of mistake is invisible until a tax review surfaces it.

Inbox Ledger handles Packlink without asking you to choose between consumer and PRO. Forward the billing emails from either product to your capture address, or connect the mailbox that already receives them, and the consolidated invoices plus credit notes get extracted, tagged as Packlink Shipping S.L., and filed. The dashboards stay where they are for anything that needs to happen inside Packlink (disputes, profile edits, VAT ID updates, carrier preferences). The pile of PDFs no longer has to.

Next step

Occasional consumer shipments with one carrier preference: the dashboard is enough. Packlink PRO with marketplace integrations, on-account terms, and shipping rebilled to clients: connect Packlink to Inbox Ledger once and stop hunting between two dashboards and a Spanish VAT rulebook every month.

Extract your first 10 invoices free

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Quick access

Jump straight to the Packlink billing page in a new tab.

Open Packlink billing

Where to look in the dashboard

Packlink PRO (pro.packlink.com) covers business invoices, consolidated across carriers, accessed via Shipments then Invoices
packlink.com account area covers consumer shipment invoices, one per top-up or per shipment
Billing information and VAT ID settings live under Account in each product, and they do not sync between PRO and consumer
Shipment-level breakdowns (per carrier, per tracking number) are exported separately from the invoice as CSV
Credit notes for refunds and claims are filed alongside invoices but are separate documents (look for abono in Spanish exports)

Before you start — quick checklist

The seller on the PDF is Packlink Shipping S.L. in Madrid, Spain, not DHL, UPS, GLS, or any downstream carrier
The invoice covers the full billing period with no gap days, especially around month-end cutovers
Your Spanish or EU VAT ID is printed on the invoice if you registered one, or the reverse-charge note is present if you are a non-Spanish EU business customer
Non-EU customers see a VAT-exempt invoice with the export note, not a Spanish VAT charge that should not apply
A shipment breakdown (CSV or dashboard export) is saved next to the PDF so carrier-level costs are traceable
The Packlink PRO invoice total reconciles with the wallet top-ups or on-account charges on your bank statement for the same period

Pro tips

Packlink PRO invoices are consolidated across carriers. One PDF can cover DHL, UPS, GLS, Correos, Seur, and more in the same billing period, which is efficient for your books but hides per-carrier cost unless you export the shipment report alongside the invoice.
Packlink Shipping S.L. is a Spanish legal entity, so the VAT treatment follows Spanish and EU rules. Spanish business customers are charged Spanish VAT. EU business customers with a valid VAT ID typically get a reverse-charge invoice. Non-EU customers get a VAT-exempt invoice. Check that the treatment on your PDF matches where you actually are.
The consumer Packlink site and Packlink PRO are separate products with separate invoice histories, even if the email address is the same on both. If an invoice is missing on PRO, it is probably on the consumer side (or vice versa). Always check both before assuming anything is lost.
Packlink PRO customers connecting through a marketplace (Shopify, WooCommerce, Etsy, Amazon, eBay) still get invoiced by Packlink, not by the marketplace. The marketplace only passes the shipping charge through; the VAT and the legal seller on the invoice are set by Packlink regardless of where the order originated.
Refunds and claim adjustments are issued as credit notes (abonos in Spanish), not as edits to the original invoice. Download the credit note separately and keep it paired with the invoice it relates to. Miss the credit note and your books will show an overstated cost.
Carrier surcharges (fuel, remote area, oversize, DAS, residential) are passed through by Packlink as line items on the consolidated invoice. They are not separate PDFs. If a line looks surprising, the shipment-level export is the reference your accountant needs to trace it back to the specific parcel and carrier.

Skip this entirely. Automate Packlink invoices

Inbox Ledger scans your email for Packlink invoices, extracts the data with AI, and syncs it to QuickBooks, Xero, or Google Sheets. No manual downloads.

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How to get Packlink invoices

Step-by-step: download invoices from Packlink

Work out which Packlink product you actually use

Sign in to Packlink PRO and open Invoices

Use the packlink.com account area for consumer shipments

Filter the period and download the PDFs

File the invoice with the carrier breakdown next to it

About Packlink billing

About Packlink