Where do I find my Zalando invoices?

Sign in on the Zalando regional domain where you placed the order, open My account, and pick My orders. Each shipped order has a Details link with a Download invoice button inside. The direct URL is zalando.{tld}/myaccount/#/orders where {tld} is your country, such as .de, .fr, .co.uk, or .it. Invoices for orders placed as a guest are only reachable through the tracking link in the confirmation email.

Does Zalando email invoices automatically?

Zalando sends a shipping confirmation email when the order leaves the warehouse, and on most regional storefronts that email either includes the invoice as a PDF attachment or links to it inside the order page. The behaviour varies by country and over time, so the reliable source of truth is the My orders page rather than the email. If the PDF is not attached, open the order and use the Download invoice button.

Which Zalando entity bills me and why does it differ by country?

Zalando operates country-specific selling entities to handle local tax and consumer-law obligations. An order shipped to Germany is typically billed by Zalando SE, an order to France by the French selling entity, an order to the UK by the UK entity, and so on. Private-label items such as Anna Field or Pier One may be billed by zLabels GmbH regardless of the storefront. The entity on the invoice always matches the delivery country, not the domain you shopped on.

How is VAT handled on Zalando invoices?

Zalando charges VAT at the rate of the destination country under the EU distance-selling and OSS rules, and shows the VAT amount on a separate line of the invoice. A German delivery invoice carries 19 percent VAT, a French delivery 20 percent, an Italian delivery 22 percent, and so on. Business customers with a VAT ID can add it under Account details so future invoices display the ID and qualify for local input-tax deduction. Past invoices cannot be rewritten with a VAT ID added retroactively.

I returned an item. How does the invoice change?

It does not. Zalando never edits an issued invoice. When the return is received and refunded, you get a separate credit note PDF with its own document number, referencing the original order and invoice. For bookkeeping, you keep both the original invoice and the credit note on file, and the net position is what your books reflect. Partial returns get a partial credit note for only the returned lines.

Can I bulk download every Zalando invoice for the year?

No. The self-serve interface downloads one invoice at a time per order and per shipment, and there is no consolidated export under My account. Businesses running regular purchases for uniforms, workwear, or gifts generally end up either clicking through each month by hand or pulling the PDFs automatically through the confirmation-email trail into a tool like Inbox Ledger.

Why does one order have multiple Zalando invoices?

Zalando ships from different warehouses and fulfils items on different schedules. When that happens the order is split into separate shipments, and each shipment gets its own invoice with its own invoice number and its own shipped date. A single checkout total on the confirmation email can translate into two or three PDFs arriving over several days. This is standard across European fashion retail and not a Zalando-specific quirk.

How do I add my business name and VAT ID to Zalando invoices?

Open My account then Account details. Update the name to the legal business name and save the billing address to match. Add the VAT ID in the corresponding field where the regional storefront exposes it (the field is available on most EU country sites for business buyers). Future invoices use the new details. Past invoices are locked, although customer service can reissue a recent invoice with corrected billing details on request within the same tax year.

Is Zalando Plus billed on the same invoice as my orders?

No. Zalando Plus is a paid loyalty subscription with its own recurring charge and its own invoice, issued separately from product orders. You find it under My account then Zalando Plus, not under My orders. If your accountant is looking for the Plus charge on a product invoice, they will not find it. Set up the subscription invoice archive in parallel to the order invoice archive.

Can I buy on Zalando as a business and get a B2B invoice?

Yes, in practice. Zalando is a consumer-first platform, but business buyers routinely purchase uniforms, workwear, staff gifts, and event clothing. As long as the billing name and address are set to your company and the VAT ID is on file where supported, the invoice is accepted as a standard B2B document for European accounting. There is no separate Zalando Business portal equivalent to Amazon Business. You use the normal consumer storefront with business billing details.

My Zalando invoice shows the wrong billing address. How do I fix it?

Open Account details and update the billing address. Future orders will invoice to the new address. Already-issued invoices cannot be edited from the self-serve interface. Contact customer service from inside the affected order and ask for a reissued invoice with the corrected address. They will usually accommodate requests within the same fiscal year, though not always retroactively for older purchases.

How long does Zalando keep old order invoices?

Shipped orders stay visible in My orders indefinitely for active accounts, and the Download invoice button remains available. That said, relying on a retailer platform for long-term legal records is a risk. Most tax authorities in Europe require invoice retention for seven to ten years, which exceeds what any retailer commits to. Download and archive your own copies as part of month-end close.

How to get Zalando invoices

Step-by-step guide to downloading your Zalando billing documents.

Last verified: 2026-04-24

Step-by-step: download invoices from Zalando

1
Sign in on the correct regional storefront
Go to the Zalando domain where you actually placed the order. That is zalando.de for Germany, zalando.fr for France, zalando.co.uk for the UK, zalando.it for Italy, and so on. Your account technically works across domains, but order history and invoice downloads are tied to the storefront the order was placed on. Sign in with the email and password used for that purchase.
2
Open My account then My orders
Click your name or the profile icon in the top-right corner, then pick My account. From the left sidebar choose My orders. This page lists every order on that regional domain, grouped by date, with status, total, and a details link. The direct path is zalando.{tld}/myaccount/#/orders. If you used a guest checkout, you have to look up the order via the "Track order" link in the confirmation email instead.
3
Open the order and request or download the invoice
Click Details next to the order you need. Inside the order view, Zalando shows items, shipping address, and a Download invoice button once the order has shipped and the invoice has been generated. For very recent orders the button may show "Invoice will be available soon" instead. Click the button to download the PDF. If the option is missing on a shipped order, use the Contact us form on the same page to request the invoice from customer service.
4
Check the billing entity and VAT line
Open the PDF and confirm the seller header. It should be the Zalando country entity that services your delivery address (Zalando SE for Germany, zLabels GmbH for certain private-label items, or the local selling entity for other markets). VAT is charged at the destination country rate and broken out as a separate line. If the entity or VAT rate looks wrong, that is usually a sign the delivery address on the order does not match the one on your books.
5
File the PDF and reconcile against the card or Klarna charge
Rename the file with a consistent pattern such as date-zalando-order-number-amount and drop it into your accounting folder. Reconcile the gross amount on the invoice against the card statement or the Klarna or PayPal payment, keeping in mind that a single order can be split into multiple shipments and therefore multiple invoices. Returns produce a credit note, which is a separate PDF.

About Zalando billing

Zalando is built for buying a pair of trainers on Sunday night, not for supplying a bookkeeper with tidy monthly invoices. The platform issues one PDF per shipment, splits big orders into several parcels, and bills each through a different country entity depending on where the package is headed.

For a business buying uniforms, workwear, or staff gifts across multiple European markets, that turns into a surprisingly fiddly paper trail.

Zalando issues an invoice per shipment, not per order. A single checkout total can produce two or three PDFs over several days, each with its own invoice number and its own shipped date. Filter My orders by delivery date when reconciling against a specific card statement period.

About Zalando

Zalando is a European online fashion retailer founded in 2008 and headquartered in Berlin. Zalando SE is the parent company, with country-specific selling entities operating the storefronts in each market (zalando.de for Germany, zalando.fr for France, zalando.co.uk for the United Kingdom, and separate entities for Austria, Switzerland, Italy, Spain, the Netherlands, Belgium, the Nordics, Poland, and more than a dozen other countries). The platform is primarily B2C but is used routinely by businesses for uniforms, staff workwear, event outfits, and corporate gifting. Private-label items from Zalando-owned brands are sold through zLabels GmbH. VAT is charged at the destination country rate under EU OSS rules, with the local rate printed on every invoice.

Manual vs automated

Manual

Sign in to the correct regional Zalando storefront
Open My account then My orders
Click Details on each shipped order
Download one PDF per shipment
Download credit notes separately for any returns
Reconcile against the card or Klarna charge per order

Automated with Inbox Ledger

Connect Zalando to Inbox Ledger once via your order-confirmation inbox
New shipment invoices and credit notes land in your dashboard automatically
Export to Drive, Sheets, or your accounting system

Why people stop doing this by hand

One order a month for a single delivery country: the dashboard is fine. The pain compounds the moment any of the following show up.

Multi-country delivery for a European team means separate storefronts with separate logins, separate entities on the invoices, and separate VAT rates to reconcile. Bulk purchasing for uniforms or events routinely splits across three or four parcels per order, each with its own PDF. Returns add credit notes that have to be matched back to the original invoice manually, because Zalando never rewrites the original. Zalando Plus subscription invoices live in a different section entirely, so it is easy to close the month and realise the loyalty fee was never booked.

There is no bulk export. There is no B2B portal with a consolidated invoice view. The self-serve dashboard is designed for individual shoppers browsing their last five orders, not for a finance team closing a quarter with forty shipments across six countries.

The reliable way to capture Zalando invoices is through the shipping-confirmation emails, which either attach the PDF directly or link to it from the order page. Connect that inbox to Inbox Ledger and the shipment invoices plus credit notes are pulled into one dashboard automatically, no matter which country domain the order lives on.

Next step

One country, a few orders a year: downloading PDFs by hand works. Uniforms for a distributed team, returns every month, or orders across several European storefronts: connect Zalando to Inbox Ledger once and let the invoices come to you instead of the other way round.

Extract your first 10 invoices free

No credit card required.

Start for Free

Quick access

Jump straight to the Zalando billing page in a new tab.

Open Zalando billing

Where to look in the dashboard

My account then My orders is where shipped-order invoices live, one click per order
My account then Zalando Plus is where the loyalty subscription invoice lives, separate from product orders
Contact us inside an order is the fallback if the Download invoice button is missing on a shipped order
Account details is where you edit the billing name and address that appears on future invoices
Order confirmation emails contain direct links to guest-checkout orders that do not show up in My orders

Before you start — quick checklist

The invoice PDF lists the correct Zalando country entity for your delivery address as the seller
VAT is broken out on its own line at the destination country rate, not the shipping origin rate
Your business name and address appear on the invoice, not just your personal name
Each shipped parcel has its own invoice if the order was split across shipments
Returned items have a matching credit note filed alongside the original invoice
The invoice number, order number, and payment method all agree with your bank or Klarna record

Pro tips

Zalando issues one invoice per shipment, not per order. An order split into two parcels generates two PDFs with two invoice numbers, even if you see a single total at checkout.
Returns never edit the original invoice. Zalando issues a separate credit note PDF once the return is received and refunded. Keep the original invoice and the credit note together so the net position is obvious at year-end.
Regional storefronts are separate for invoicing purposes. An order on zalando.de and an order on zalando.fr are billed by different entities, in different languages, with different VAT numbers. Do not try to reconcile them as a single supplier.
Guest checkout orders do not appear in My orders. You have to use the order number and email link in the confirmation mail to reach the invoice. Always use the logged-in account for business purchases to keep the trail clean.
Zalando Plus is a paid loyalty subscription billed separately from product orders. The subscription invoice lives under My account then Zalando Plus, not in My orders with the product invoices. Easy to miss.
For private-label items (Zalando brands such as Anna Field or Pier One), the seller on the invoice may be zLabels GmbH rather than the main Zalando country entity. The VAT treatment is the same, but the legal seller is different, which matters for supplier lists in accounting software.

Skip this entirely. Automate Zalando invoices

Inbox Ledger scans your email for Zalando invoices, extracts the data with AI, and syncs it to QuickBooks, Xero, or Google Sheets. No manual downloads.

Extract your first 10 invoices free

Frequently asked questions

Related portals

Stop chasing invoices manually

Inbox Ledger finds, extracts, and syncs your invoices automatically, from any billing portal that emails you.

Start for Free

No credit card required. 10 free invoices.

How to get Zalando invoices

Step-by-step: download invoices from Zalando

Sign in on the correct regional storefront

Open My account then My orders

Open the order and request or download the invoice

Check the billing entity and VAT line

File the PDF and reconcile against the card or Klarna charge

About Zalando billing

About Zalando